Everyone in their own life has one or the other problem. Some problems we have to deal with our own and some can be solved with the help of others. Some of the places where we get help from other people are in the business sector, mobile network problems, Online shopping etc. They are called as Customer Service people and they get selected by taking Customer Service assessment.
Customer care service is a process where we need to call to them to a toll-free number (some may be chargeable) and they ask us about the problem people are facing. The main qualities of a Customer service person should have is patience, to be calm and polite behaviour. They should tolerate even if customer speaks badly. By understanding the problem clearly, they should be able to provide a good solution to them. Any details which do not belong to them should not be revealed.
How assessment takes place
There are two models are provided. For the first model, 4 solutions are given and customer service person should choose one appropriate solution. For the second model, there are 4 solutions provided and now one among them should be chosen and the reason for choosing that solution should also be provided. Apart from interviews, Real role play scenarios are also held to see customer service person reaction how they respond to customers and what examination they do to give a solution. These tests are also known as BPO Assessment service. By examining all these skills, people get selected for customer service jobs.
For more information visit below pages:
Customer Service assessment- Click here.
BPO Assessment service- Click here.
Reference taken from here- Source through which solution is provided
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