Customer service should be available in 24*7 so that the customers can contact immediately to the service desk. And for every customer care should be the toll-free number that should be provide to the customer. The Customer service need to answer the customers in a proper way. They need to solve their issue as soon as possible so that the customer will satisfy with his service. To select those people Customer service assessment are held when there is requirement to hire people.
They should have both INBOUND and OUTBOUND calls to help and to satisfy the customer.
- INBOUND:
Eg: Thank you for calling Idea, my name is Dwanisha, how may I help you?
After that take his name and please thank.
If he is asking any question they need to acknowledge with yes, sure, certainly.
While placing the call on hold need to seek the permission, Mention the reason and duration.
Eg: May I place the call on hold for 2 minutes so that I can check.
After coming from hold need to say that “Thank you for staying on line.”
Finally, they need to ask “Is there anything else that I can help?’
- OUTBOUND:
Eg: Hi, this is Dwanisha, calling from Idea services.
Closing: Thank you for having time Merry
BPO Assessment service are also the same as above which is conducted when new requirements are needed.
Feedback:
After resolving they need to take scores for their services. Based on the score they can design their services in a better way. The ratings will give them the good feedback by the customer.
For more information visit the below pages:
Customer service assessment, BPO Assessment service – Click here.
Reference taken from here.
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