Availability of solutions to problems all the day

Customer service should be available in 24*7 so that the customers can contact immediately to the service desk. And for every customer care should be the toll-free number that should be provide to the customer. The Customer service need to answer the customers in a proper way. They need to solve their issue as soon as possible so that the customer will satisfy with his service. To select those people Customer service assessment are held when there is requirement to hire people.

They should have both INBOUND and OUTBOUND calls to help and to satisfy the customer.

• INBOUND:

Eg:  Thank you for calling Idea, my name is Dwanisha, how may I help you?

After that take his name and please thank.

If he is asking any question they need to acknowledge with yes, sure, certainly.

While placing the call on hold need to seek the permission, Mention the reason and duration.

Eg: May I place the call on hold for 2 minutes so that I can check.

After coming from hold need to say that “Thank you for staying on line.”

Finally, they need to ask “Is there anything else that I can help?’

• OUTBOUND:

Eg: Hi, this is Dwanisha, calling from Idea services.

Closing: Thank you for having time Merry

BPO Assessment service are also the same as above which is conducted when new requirements are needed.

Feedback:

After resolving they need to take scores for their services. Based on the score they can design their services in a better way. The ratings will give them the good feedback by the customer.

For more information visit the below pages:

Customer service assessment, BPO Assessment service – Click here.

Reference taken from here.

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Initial Analysis to select a capable person

In the growing world, it is compulsory for a person to have job. If he person is having an idea of starting their own business but before that they should have an experience of working. Without proper experience, they cannot run their business safely. Now because of compulsory jobs, people after coming out of their colleges are moving on roads in search of jobs.

Every day many hundreds of resumes are collected in each company. Now the work of recruiters has become very difficult to select few from many. To help and get proper solution, Pre-Employment Assessment has got much demand in market now. Internet is helping so much to filter out talented people who can work well.

Types of Assessments held

These assessments help to find creative, talented and fast working people. Tests are conducted by concentrating on time, some on English vocabulary and some on aptitude. Aptitude tests measures critical thinking and problem solving skills. English vocabulary tests also include grammar tests and business email tests etc. By filtering out from them, they call selected people for interviews. Interviews again have technical round and Human Resource round. Technical round includes questions related their core studies. Human Resources round includes personal questions which should be answered very politely and pleasantly to attract the recruiter.

In addition to this, other type of assessment like managerial assessment is also conducted to know about the leadership qualities that a person is having and how he can perform in management. By calculating in all these tests, final selected candidates list is taken. This is one of the best practices to select capable candidates.

For more information visit the Below pages:

Pre-Employment Assessment, Managerial assessment- Click here.

Reference taken from here.

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Source through which solution is provided

Everyone in their own life has one or the other problem. Some problems we have to deal with our own and some can be solved with the help of others. Some of the places where we get help from other people are in the business sector, mobile network problems, Online shopping etc. They are called as Customer Service people and they get selected by taking Customer Service assessment.

Customer care service is a process where we need to call to them to a toll-free number (some may be chargeable) and they ask us about the problem people are facing. The main qualities of a Customer service person should have is patience, to be calm and polite behaviour. They should tolerate even if customer speaks badly. By understanding the problem clearly, they should be able to provide a good solution to them. Any details which do not belong to them should not be revealed.

How assessment takes place

There are two models are provided. For the first model, 4 solutions are given and customer service person should choose one appropriate solution. For the second model, there are 4 solutions provided and now one among them should be chosen and the reason for choosing that solution should also be provided. Apart from interviews, Real role play scenarios are also held to see customer service person reaction how they respond to customers and what examination they do to give a solution. These tests are also known as BPO Assessment service. By examining all these skills, people get selected for customer service jobs.

For more information visit  below pages:

Customer Service assessment- Click here.

BPO Assessment service- Click here.

Reference taken from here- Source through which solution is provided

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